• Current Situation Analysis

  Review the business model and performance and identify improvement opportunities.

• Market and Opportunity Research

  Analyse customers and competitors and assess target markets.

• Business Model Development

  Update the value proposition, revenue sources and channels of reach.

• Product and Service Development

  Assess opportunities to add new offerings that meet customer needs.

• Growth Plan

  Organise initiatives and define priorities and required resources.

• Expansion Opportunity Assessment

  Study how well opportunities fit the project's capabilities and their operational feasibility.

Business Development

Sales, partnerships and monitoring implementation of the growth plan

• Sales Channel Development

  Identify suitable channels and improve the approach to reaching customers.

• Commercial Partnerships

  Identify potential partners and develop suitable collaboration proposals.

• Commercial Proposals

  Develop service and product proposals that clearly communicate their value.

• Implementation Plan

  Assign initiatives to clear responsibilities and deadlines.

• Growth Indicators

  Define and monitor sales, customer and profitability indicators.

• Results Review

  Assess progress and adjust initiatives based on implementation results.

• Concept Study

  Develop the project concept and define the brand experience.

• Market and Competitors

  Analyse the market, customers and competitors.

• Site Selection

  Assess the site's suitability and the project's requirements.

• Brand Identity

  Build the identity, brand and visual assets.

• Financial Plan

  Estimate establishment requirements and operating costs.

• Customer Experience

  Design the customer journey and touchpoints.

• Product Menu Engineering

  Develop the menu and review the product mix.

• Suppliers and Equipment

  Select suppliers and equipment suitable for operations.

Project Launch and Operational Preparation

Completing readiness before opening

• Pricing and Profitability

  Price products and analyse profit margins.

• Marketing Plan

  Define the approach to entering the market and promoting the opening.

• Operating Model

  Build an operating approach suitable for the concept and project size.

• Operations Manual

  Document work procedures and execution standards.

• Team Training

  Train employees and prepare them for operations.

• Opening Plan

  Organise launch stages and verify readiness.

• Entity Establishment

  Support establishment and licensing procedures in line with local requirements.

• Organisational Structure

  Design the structure and lines of authority and responsibility.

• Authority Matrix

  Define delegation and decision-making authority.

• Policies and Governance

  Prepare administrative policies and procedures.

• Employee Handbook

  Document rights, duties and internal rules.

• Evaluation and Performance Indicators

  Build an employee evaluation approach and monitor performance.

• Incentives and Rewards

  Organise incentive and reward programmes.

• Internal Communication

  Organise communication channels between departments.

Work Management and Internal Follow-up

Clear mechanisms for coordination, control and development

• Workflows

  Define work steps and procedures for each department.

• Meetings and Reports

  Organise regular meetings and follow-up reports.

• Control and Risk Management

  Prepare control and compliance mechanisms and monitor risks.

• Internal Complaints

  Organise the handling of complaints and feedback.

• Training and Development

  Develop plans to improve employee skills.

• Culture and Values

  Embed the organisation's values and workplace behaviours.

• Standard Operating Procedures

  Document operating steps and daily work standards.

• Operational Structure

  Define roles, responsibilities and the operating model.

• Process Automation

  Digitise procedures and connect them to operational needs.

• Continuous Training

  Prepare a training plan linked to the team's tasks.

• Operational Emergencies

  Develop plans for handling disruptions and emergencies.

• Quality and Control

  Build mechanisms for monitoring execution quality.

• Customer Experience Systems

  Organise customer service and service delivery standards.

• Hygiene and Food Safety

  Document hygiene and product safety standards.

• Recruitment and Talent Acquisition

  Select suitable talent for work requirements.

• Salaries and Benefits

  Organise salaries and employment benefits.

• Orientation and Onboarding

  Prepare new employees to join and begin work.

• Labour Law Compliance

  Monitor compliance with regulations and work requirements.

• Performance Management

  Conduct regular evaluations and develop improvement plans.

• Organisational Culture

  Build a positive and motivating work environment.

• Training and Development

  Continuously develop employee skills.

• Termination and Handover

  Organise end-of-service procedures and task handover.

• Workforce Planning

  Define current and future staffing needs.

• Career Planning

  Develop career paths and advancement opportunities.

• Leadership Development

  Prepare programmes to develop leaders and personnel.

• Organisational Performance

  Define performance indicators and monitor results.

• Talent Management

  Attract, develop and retain talent.

• Change Management

  Support teams through organisational transformations.

• Customer Journey

  Map the customer journey and identify improvement points.

• Complaints Management

  Organise complaint resolution and make use of feedback.

• Service Standards

  Set service delivery standards and protocols.

• Loyalty Programmes

  Design programmes for customer retention and repeat visits.

• Service Team Training

  Train the team to deliver a consistent experience.

• Satisfaction Measurement

  Measure customer satisfaction and monitor improvement opportunities.

• Project Planning

  Define work stages and timelines.

• Project Budgets

  Organise budgets and monitor spending.

• Risk Management

  Identify risks and plans for handling them.

• Implementation Monitoring

  Monitor progress and the quality of project deliverables.

• Expansion Strategy

  Define expansion and geographic reach priorities.

• Branch Management

  Build systems for managing branches and multiple locations.

• Point-of-Sale Systems

  Install and manage point-of-sale systems.

• Restaurant Management Systems

  Implement systems that support restaurant operations management.

• Systems Integration

  Connect systems and improve data exchange.

• Technical Support

  Monitor faults and provide technical support.

• Information Security

  Support data protection and organise access to it.

• Digital Transformation

  Transform procedures into digital processes.

• Marketing Strategy

  Define marketing objectives, audience and channels.

• Visual Identity

  Develop the identity and update its applications.

• Market and Customer Analysis

  Understand market trends and customer behaviour.

• Content Production

  Develop content suited to the brand and its audience.

• Social Media

  Manage accounts, publishing plans and engagement.

• Digital Marketing

  Prepare digital campaigns and advertising.

Campaign Management and Marketing Performance

Monitoring results and improving marketing impact

• Marketing Budget

  Allocate the budget and review spending efficiency.

• Performance Measurement

  Monitor campaign indicators and analyse results.

• Campaigns and Offers

  Design promotional campaigns and special offers.

• Reputation and Reviews

  Monitor brand reputation and customer reviews.

• Brand Experience

  Strengthen consistency across brand experience touchpoints.

• Construction and Fit-out

  Carry out construction and finishing works.

• Site Improvements

  Develop and prepare sites for work requirements.

• Contracting Supervision

  Monitor contracting and construction works.

• Equipment and Facilities Maintenance

  Organise periodic maintenance work.

• Maintenance Contracts

  Manage contracts and monitor their execution.

• Operational Breakdowns

  Monitor and address emergency breakdowns.

• Supplier Management

  Select suppliers and assess quality and performance.

• Prices and Supply Contracts

  Negotiate prices and supply terms.

• Purchasing

  Organise purchasing processes and product availability.

• Inventory Management

  Organise storage, monitoring and replenishment.

• Supply Improvement

  Improve delivery speed and reduce waste.

• Logistics Costs

  Improve supply costs while maintaining quality.

• Product Costing and Pricing

  Calculate product cost, selling price and profit margin.

• Suppliers and Purchasing

  Compare supplier proposals and improve purchasing costs.

• Profit and Loss

  Monitor revenue, expenses and operating results.

• Expense Control

  Monitor spending and reduce operational waste.

• Operating and Growth Plans

  Prepare simplified sales, expense and expansion plans.

• Performance Follow-up

  Compare results against the plan and identify improvement opportunities.

• Hygiene Policies

  Prepare hygiene policies and procedures.

• Food Safety Standards

  Implement food product safety standards.

• HACCP Plans

  Prepare hazard analysis and critical control point plans.

• Internal Inspection

  Monitor quality and conduct internal inspections.

• Employee Training

  Train the team in safety and hygiene.

• Daily Verification and Reports

  Prepare verification records and periodic reports.

• Specialty Coffee Standards

  Monitor specialty coffee preparation standards.

• Product and Service Quality

  Monitor quality consistency and follow up on improvements.